We love to hear from people who use our organic whey. Here are some commonly asked questions about The Organic Whey. If you want to know something that is not covered below please send us your queries.

Q: What is your return policy?

A: We gladly accept returns within 90 days of purchase. Please send us an email at service@theorganicwhey.com. We will send you instructions and the mailing address where the unused product needs to sent. We will refund the amount as soon as we receive the unused product.

Q: Does The Organic Whey have an expiration date?

A: Yes, It is best consumed within two years.

A: No. It is all organic/natural with no artificial ingredients.

A: The standard serving size is four tablespoons for one serving. We have not added a scoop as we are consciously reducing our carbon footprint. We all have tablespoons in our kitchens, lets put them to good use.

A: No. Our whey is un-flavored and contain no additives, hence no flavors.

A: No.

A: No. Our whey is sweet processed, which means enzymes are used for gelation. So there is no acid or any other harmful ingredient used in the process. We make sure that our processing is all natural and safe for the environment.

A: Yes. They are not just grown following the rules of organic farming but they are also treated well. Our milk comes from farms that are organic, humane and care about the welfare of animals and planet. All of the farms are part of Organic Valley Family of Farms—for more about their commitment to organic farmng, visit their website.

A: Yes, the cows are strictly grass fed with extremely generous access to pastures. We were very concerned about not just what the animals are fed but also if they had humane living conditions and a good life. We researched several organic dairy farm. We found that at many farms although the animals were grass fed the farms weren’t adhering to proper pasture standards. The Organic Valley Coop/CROPP family of farms provides strict pasture standards and ensures that they are implemented in all member farms through a proper monitoring process. This is another reason why we only source all the sweet whey from Organic Valley Coop.

A. Yes. It is gluten free.

A. The Organic Whey contains trace amounts of lactose. However, the amount found in it is so small that people usually tolerate it with lactose intolerance.

The Organic Whey contains less lactose than a serving of yogurt.

A. No, The Organic Whey doesn’t contain casein in it.

A. We use pasteurized organic milk. During pasteurization the milk goes through pipes that are heated on the outside by hot water, and is heated to 71.7°C (161°F) for 15-20 seconds.

A. Our whey protein does not contain any other ingredient. The 2 main objectives of our company are:

1) To provide the purest form of organic whey which has all of its bio-nutrients intact available to our customers, without adding a single other ingredient to it.

2) To only source whey and support small family owned farms in USA.

Keeping the whey raw and pure while maintaining good taste and texture was a challenge. We did extensive testing on taste and found that there was a lot of variance based on the milk source and processing method used in cheese making. After months of experimentation, we decided to use sweet whey sourced from Organic Valley Coop Farms in the Wisconsin region since it tasted the best without adding anything else in it.

A. Our whey is 80% Whey Protein Concentrate. In order to add the additional 10% protein to meet the isolate standard, it is necessary to subject the protein to additional processing which takes out the beneficial companion products that are an important part of the health benefits of whey (lactoferrins and immunoglobulins).

We decided to minimize the amount of processing that they whey goes through and only product 80% Whey Concentrate. We use organic pasteurized milk from Organic Valley Coop farms.

A. The other 20% consists of minerals (calcium, potassium etc.), carbohydrates and some fat (less than 0.5 g per serving).

A: We’re excited to introduce free shipping to Canada and United Kingdom. We ship via USPS directly to your door. 

A: Shipments take seven to ten business days from the date your order was placed. Duty and taxes are not included in your order total. Customer is responsible for duty and taxes applicable to their order, which will be calculated by local authorities upon delivery. Customs delays can be common when shipping to Canada and United Kingdom so please factor this in when placing your order.